The Stakes: A grading contractor with 42 employees prided themselves on loyalty. They had been with the same broker for 21 years. But trust can sometimes lead to complacency. They assumed their broker was checking the math every year.
The Investigation: When a Certified WorkComp Advisor (CWCA) offered a second opinion, they didn’t find “bad” insurance—they found “unchecked” insurance. The incumbent broker had been renewing the policy for two decades without auditing the Experience Mod for accuracy.
The Breakthrough: The CWCA found that minor claim data errors had accumulated over the years like barnacles on a ship. No single error was huge, but together they were dragging the Mod up by 17 points.
The Result: By cleaning up the data, the Mod dropped 17 points, returning $33,150 to the loyal client’s bottom line.