The Stakes: A large multi-state developer was struggling with rising costs. Their massive insurance broker was too big to care about the details, failing to manage the complex web of claims across different state lines. The Experience Mod was climbing, and the client felt ignored.
The Investigation: The Advisor performed a multi-state audit of the Rating Bureau data. They found numerous reporting errors—data that had been filed incorrectly in various states and never checked. The incumbent broker was simply rubber-stamping the renewals.
The Breakthrough: The Advisor took over via a Broker of Record (BOR) letter and established a rigorous “Monthly Review” protocol. They coordinated loss-run ratios, met quarterly to challenge reserves, and brought in a nurse case manager to aggressively close open files.
The Result: By cleaning up the data and actively managing the claims, the Advisor generated a $100,000 return in premiums for the client.