The Stakes: A social service agency with 390 employees across 22 locations was facing a crisis of frequency. In just six months, they racked up 27 claims totaling $89,000. The costs were bleeding the budget, and the sheer volume of injuries suggested a systemic failure.
The Investigation: The Advisor audited the internal process and found a leadership void. Supervisors were completely hands-off, leaving injured employees to navigate the complex medical system alone. Employees were defaulting to expensive ER visits and personal doctors who prescribed lengthy absences without considering light duty.
The Breakthrough: The Advisor implemented a mandatory supervisor training program. They taught the leadership team how to direct care to occupational clinics (instead of the ER) and how to actively manage the “Return-to-Work” process. It shifted the culture from passive observation to active management.
The Result: In the following six months, claim frequency was cut in half (11 claims). Even more impressively, those 11 claims totaled less than $1,000 combined.